Mustang is used regularly for essential work in forested parcel, and maintenance of recreational lands open to public. The winch gets used regularly, and as with most electronic/mechanical devices wear and tear takes a toll. Customer Service is fair, helpful and swift. I received a warrantied replacement component per their policy. The opportunity was there for foot dragging and red tape, but satisfied customers take priority over short term profit. I recommend Sherpa winches whole heartedily.

1st Time Sherpa Buyer.......Won't be the last........Great product

Well packaged and arrived in perfect condition. The quality air fittings are not what we commonly use in the USA. Tested and used, I inflate 4 tires at a time, 35's on 18 inch wheels. Happy with results. The wire got very warm / almost hot so hopefully that will not become an issue over time and use.

This is the perfect solution for my 15,000lbs Ranger Tug.

I got a damaged item. Company stood behind their product quality 100%

Not installed waiting on new custom number to be built. Everything looks good

Install was a breeze!!! All set for ranch work in the states.

I recently installed the synthetic rope Mustang on a 24 Gladiator. The Mustang is fairly compact and fit without issue. IMO this winch has some pretty good specs which was important. I was looking for light weight to power ratio. The 6hp motor along with a total weight with control box/ wiring, fairlead etc came to about 50lbs. The quality of the control box and water rating were good also. Shipping was super fast. The fairlead was dinged when package received and Sherpa sent a new one out quickly. No questions asked They stood by their product. Positive power cable fit but could be a little short on longer runs. Gladiator battery is toward back of engine bay but cable was just long enough. Have not had an opportunity to test the winch but am very satisfied with the 9500 Mustang purchase.

Just unpacked the winch and accessories. If this winch works half as good as it looks I'm happy, everything is well made the fit and finish is exceptional. Snatch block, soft shackles ect. are made very well. I will add to my review once my new bumper is in and the winch is installed.

Perfect for my 40' boat trailer, took the new one off that came on my new "Bad 2D Bone Trailer, All American BP 40-3XH" replaced it with the correct equipment. Could not have made a better choice in winches!

'Stallion' - 25,000Lb Winch

I got the big air almost a year ago and have been impressed with how well it airs up my 40" tires with a 4 way hose. After a day of off-roading I grabbed it to air up and it sounded horrid and made no air. Unknowingly to me, at the time the ring on the piston had come off and was banging around inside and made a mess. Once I got ahold of them via email I was asked to take it apart and show them what I found. They were very quick to respond and after seeing the photos wanted to send me a new unit. I was blown away and in less than two weeks a totally brand new one showed up at my door step. I can't say good enough things about their customer service and how great they are to work with when unexpected things happen. They took care of me and were quick to respond and for that they have gained a customer for life. Sherpa is top notch!!

Your product is every bit as advertise and then some! It’s one of the best on the market and I will definitely be doing business with y’all Again!

The portable air is AWESOME. It lives up to the hype the advertisements claim. The pump is the reason I give you a 5 Star rating.

The attachments....Not so much. I completely re-plumbed the hoses and the fittings. I would rate the attachments with a SINGLE STAR. Straight out the box the attachments leaked air so bad the pump could not maintain air pressure and the pump ran continuously as a result. I did a test it in the driveway to inflate a tire and the leaky air attachments failed miserably. The pump did what it could do compensate but the air loss was beyond reasonable. I am thankful I wasn't out on a trail. I would have been pissed and we would have had a completely different conversation. The confusing part was the actual hardware itself where the male/female connectors connected together were the reason for the loss of air pressure. At first I thought I had to add more plumbers tape. Nope! That wasn't issue, it was the connections. Were they bad parts? Don't know, Don't care! They are replaced.

I chose to spend the money for a reliable pump. Attachments, they come and go. After I swapped out the attachments this pump performed like a champ. I can not fault the pump for faulty attachments. I am actually planning on adding a larger air tank so I can run air tools while out on the trail.

Heavy duty , easy to install and priced right - nuff said